SignAgree

Privacy Policy

Last updated: August 21, 2026

This Privacy Policy explains how SignAgree (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you use our website and Services.

It applies when you find or download a form, create an account, upload or edit a PDF, enter form information, send or receive a signature request, sign a document, or contact us.

Summary of key points

  • We process account details, documents, form entries, signer information, signatures, and service activity to provide the features you request.
  • We share information with recipients you choose and service providers that help us operate SignAgree.
  • We do not sell personal information or use private document contents for targeted advertising.
  • You may have rights to access, correct, delete, or obtain a copy of your information.

Questions or concerns? Email support@signagree.com.

1. Information we collect

Information you provide

We collect information you provide when you create an account, use a form, upload or edit a PDF, request or complete a signature, or contact us. This may include:

  • your name, email address, account credentials, and preferences;
  • documents, form answers, uploaded images, signature images, initials, and other content you choose to add;
  • recipient and signer names, email addresses, signing order, messages, and delivery details;
  • document activity such as creation, viewing, sending, signing, completion, and download events; and
  • support requests, feedback, and communications with us.

Information collected automatically

When you use the Services, we may collect IP address, browser and device characteristics, operating system, language, referring pages, timestamps, pages and features used, download events, error reports, and security logs. We use this information to operate, protect, debug, and understand the Services.

2. How we use your information

We process information to:

  • create and secure accounts and keep you signed in;
  • provide form search, document upload, PDF editing, electronic signing, storage, delivery, and download features;
  • send service messages, signature invitations, reminders, completion notices, and support responses;
  • maintain document status and activity records;
  • prevent fraud, abuse, unauthorized access, and technical failures;
  • analyze and improve performance, reliability, accessibility, and user experience; and
  • comply with legal obligations and enforce our terms.

We process information when needed to perform our contract with you, pursue legitimate interests such as security and product improvement, comply with law, or act with your consent where required.

3. Documents, forms, and signatures

Documents may contain personal or sensitive information chosen by the sender or signer. We process document contents and signature data to provide the action requested—for example, rendering a PDF, placing a field, delivering a signature request, recording completion, or generating a downloadable file.

We do not use the contents of your private documents or your signature images for targeted advertising. Senders are responsible for having an appropriate basis to provide recipient information and document contents to SignAgree.

4. When and with whom we share information

We may share information in the following circumstances:

  • People you choose. Documents, fields, messages, status, and completed copies may be shared with senders, recipients, signers, or collaborators according to the workflow you configure.
  • Service providers. Vendors may process information for hosting, storage, email delivery, security, error monitoring, analytics, and customer support under contractual restrictions.
  • Legal and safety reasons. We may disclose information when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or enforce our agreements.
  • Business transfers. Information may be transferred in connection with a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell personal information.

5. Cookies and analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, protect accounts, prevent abuse, and support core site functions. Blocking essential cookies may prevent parts of the Services from working.

We use privacy-focused analytics to understand page views, feature usage, and file-download events. Analytics information helps us improve the site and is not used to read the contents of your documents.

6. How long we keep information

We retain personal information for as long as needed to provide the Services, maintain your account, meet legal and accounting requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary by data type and context. Documents and related signing records may remain while an account or signature workflow is active and may be retained afterward when needed for evidence, security, backups, or legal compliance. When information is no longer needed, we delete or anonymize it, or isolate it from further use until deletion is practical.

7. How we keep information safe

We use reasonable technical and organizational safeguards designed to protect the information we process. However, no electronic transmission or storage system is completely secure. You should use a strong, unique password, protect access to your email account and devices, verify recipients, and avoid uploading information you are not authorized to share.

8. Information from minors

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided information to SignAgree, contact us so we can investigate and take appropriate action.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information; object to certain processing; withdraw consent; or appeal a decision about a privacy request. These rights may be subject to exceptions under applicable law.

You may update some account information through the Services. To make another request, email support@signagree.com. We may need to verify your identity or authority before completing a request.

10. United States privacy rights

Residents of certain US states may have rights to know whether we process personal information, access or correct it, request deletion, receive a portable copy, and opt out of sale, targeted advertising, or certain profiling. SignAgree does not sell personal information.

You may use an authorized agent where state law allows. We will not discriminate against you for exercising a privacy right. If we deny a request, you may have the right to appeal by replying to our decision.

11. Do-Not-Track controls

Because there is not yet a uniform standard for browser Do-Not-Track signals, we do not currently respond to them. If a standard we must follow is adopted, we will update this policy. You can still use browser settings and available consent controls to manage cookies.

12. Updates to this policy

We may update this Privacy Policy to reflect changes to our Services, practices, or legal obligations. The revised version will show a new “Last updated” date. When changes are material, we may provide additional notice through the Services or by email.

13. Contact us and manage your data

To ask a privacy question or request access, correction, deletion, or a copy of your information, contact SignAgree at support@signagree.com. Our website is https://signagree.com.